If the items you receive are incorrect or faulty, please contact firstname.lastname@example.org within 7 days of receiving your parcel. Please include your contact details and original invoice number as well as photos of the item being returned. Your item/s will need to be sent back to us within 7 days of receiving your item/s, if you can not return the items in this time please contact us.
For all Full Priced items we offer a 100% Money Back Guarantee, if you are not satisfied with our product a full refund will be made. Please contact us within 7 days or receiving your item and return item/s in original condition with tags attached and original packaging.
Contact email@example.com with your order number and we will provide you with a printable return label to attach to your return, upon receipt a full refund will be made to you including any postage costs you may have paid.
For Sale Items, items purchased with a Discount Code or items purchased with a Bundle Discount: We do offer a Money Back Guarantee on the costs of the goods only. Shipping costs will not be refunded and the return shipping costs will need to be covered by the buyer. Upon return of goods moneys are credited using the method of payment that was originally transacted in.
Please pack the goods using the original packaging and return to our address. We recommend that you use a registered post or track-able courier as Artemis Active takes no responsibility for returned items lost in transit.
If you are wishing the Exchange your item, we recommend you purchase the item you would like and your returnee item will be refunded upon receiving it in new condition.