If the items you receive are incorrect or faulty, please contact firstname.lastname@example.org within 7 days of receiving your parcel. Please include your contact details and original invoice number as well as photos of the item being returned.
Artemis Active asks you to choose your items with care to avoid unnecessary return of goods however if the wrong item has been chosen please contact us to help you return the item/s. Items being returned must be in original condition they were sent for a full refund. Returns must be received within 2 weeks of approval and moneys are credited using the method of payment that was originally transacted in.
Please pack the goods using the original packaging and return to our address. We recommend that you use a registered post or track-able courier as Artemis Active takes no responsibility for returned items lost in transit.
The cost of returning the goods will be refunded if the product is deemed faulty. For change of mind returns the cost of return shipping needs to be paid by the buyer. If the buyer purchased the item at FULL PRICE and would like to swap a size/colour, Artemis Active will cover the cost of shipping for new items to be sent to the buyer.
SALE ITEMS: If buyer would like to swap a size/colour of a discounted item (including bundles), buyer must cover all postage costs both return and re-send. Discounted items can only be exchanged at the buyers expense so please choose carefully.