RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return/exchange. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will ship out your desired product. The customer will be required to pay the postage fees returning the item/items to our facility. Artemis will then cover the postage costs sending the new item/items to you.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a exchange please email us at info@artemisactivewear.com.au with your order number and the name of the item you would like to return. If there are any faults, please provide photos.

Please take note, exchanges can only take place when the value of the newly requested items are equivalent to the previously owned items. If the value of the requested goods is greater than the previously owned items, a store credit exchange will be required.

You can always contact us for any return question at info@artemisactivewaer.com.au

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on:

-Gift Cards/Store Credits

-Camel Toe Concealers

-Hats

-Towels

-Sale/Clearance Items

 

Refunds / store credit

Refunds are ONLY given if an item is deemed to be faulty/damaged.

We do not provide refunds on items that do not fit / change of mind. Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition. 

Goods deemed to be faulty will need to be returned to Artemis before we can issue a refund.

Artemis Activewear will not be held accountable for any missing or damaged returns in transit to our delivery address.

For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.

 

Shipping

Artemis WILL NOT be held accountable for missing parcels. This includes parcels which are missing due to an incorrectly provided shipping address.

 

Clearance Section Return Policy Disclaimer:

Clearance Items are Final Sale: Items marked as "Clearance" on our website are offered at significantly discounted prices, allowing you to enjoy our products at exceptional value. We want to inform you that all clearance items are considered final sale and cannot be returned for a refund or exchange.

Making an Informed Decision: Before making a purchase from our Clearance section, we encourage you to review the product details, description, and any available images to make an informed decision. We are here to assist you with any questions you may have before finalising your purchase.

Contact Us: If you have any concerns or questions regarding our Clearance section or any of our products, please don't hesitate to reach out to our customer service team at info@artemisactivewear.com.au. We are here to provide you with the information you need to ensure your satisfaction.

Thank You: We appreciate your understanding and cooperation with our Clearance section return policy. Your support is invaluable to us, and we are dedicated to delivering exceptional products and service.

As of 1st September 2023