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- Gather one leg of the leggings to the toe. Hold the waist of the leggings and gently bunch the leg so that the inside of the toe is exposed. The point is to create an easy pathway for your foot.
- Point your toe and slip your foot inside. Put your whole foot inside and arrange the bottom of the leg so that the seam runs up the inside of the leg.
- Gently pull smooth the fabric up to your thigh. Ease it on carefully and slowly, if the fabric is twisted or bunched at the knees, straighten it before proceeding.
- Repeat with the other side.
- Finish pulling the leggings up. You should have enough fabric left to easily finish pulling your leggings up around your waist. If you've been sitting, stand up and pull up the leggings until the waistband sits comfortably around your waist.
- When removing your leggings start from the waist down bunching as you remove to ensure you best care for your leggings longevity.
Shipping
What are your delivery times?
Australia
Standard Shipping 3-10 business days
Express Shipping 1-3 business days
International
5-14 business days
My Order
How can I cancel my order?
Please email us at info@artemisactivewear within as soon as possible and quote your order number.
What if I receive the wrong product?
Please email us at info@artemisactivewear as soon as possible and quote your order number.
Do you offer replacement for faulty items?
Yes, we offer replacement of faulty items within 6 months of purchase. Please email us at info@artemisactivewear.com.au with your original order number and a picture of the item and what has occured.
Returns
How do I return my product?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will ship out your desired product. The customer will be required to pay the postage fees returning the item/items to our facility. Artemis will then cover the postage costs sending the new item/items to you.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a exchange please email us at info@artemisactivewear.com.au with your order number and the name of the item you would like to return. If there are any faults, please provide photos.
Please take note, exchanges can only take place when the value of the newly requested items are equivalent to the previously owned items. If the value of the requested goods is greater than the previously owned items, a store credit exchange will be required.
You can always contact us for any return question at info@artemisactivewaer.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Unfortunately, we cannot accept returns on:
- Gift Cards/Store Credits
- Camel Toe Concealers
- Hats
- Towels
- Sale/Clearance Items
Refunds / store credit
Refunds are ONLY given if an item is deemed to be faulty/damaged.
We do not provide refunds on items that do not fit / change of mind.
Alternatively a store credit or an exchange can be issued upon return of the goods in their original condition.
Goods deemed to be faulty will need to be returned to Artemis before we can issue a refund.
Artemis Activewear will not be held accountable for any missing or damaged returns in transit to our delivery address.
For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card
company to process and post the refund to.
Shipping
Artemis WILL NOT be held accountable for missing parcels. This includes parcels which are missing due to an incorrectly provided shipping address.
Clearance Section Return Policy Disclaimer:
Clearance Items are Final Sale:
Items marked as "Clearance" on our website are offered at significantly
discounted prices, allowing you to enjoy our products at exceptional
value. We want to inform you that all clearance items are considered
final sale and cannot be returned for a refund or exchange.
Making an Informed Decision:
Before making a purchase from our Clearance section, we encourage you
to review the product details, description, and any available images to
make an informed decision. We are here to assist you with any questions
you may have before finalising your purchase.
Contact Us:
If you have any concerns or questions regarding our Clearance section
or any of our products, please don't hesitate to reach out to our
customer service team at info@artemisactivewear.com.au. We are here to
provide you with the information you need to ensure your satisfaction.
Thank You:
We appreciate your understanding and cooperation with our Clearance
section return policy. Your support is invaluable to us, and we are
dedicated to delivering exceptional products and service.
Garment Care
How do I care for my product?
We recommend you wash your items in cold water with like colours and let air dry in the shade.
When putting you leggings on please treat them like putting a pair of stockings on, slowly pull the fabric up your leg one at a time being cautious if you have sharp/pointy/snagged nails.
If you find when putting your leggings on for the first time they are extremely difficult to get on, please contact us to exchange for a larger size. Scrunchbum leggings that are too small will inevitably tear either in the scrunch or the inner leg seam.
